How we deliver personal protective equipment and water treatment chemicals across South Africa.
This Shipping Policy explains how Mahumbane Consulting (Pty) Ltd delivers orders placed through our website. It covers delivery areas, processing and delivery timeframes, delivery charges, and the arrangements that apply to personal protective equipment ("PPE") and to chemicals.
By placing an order with us, you agree to the terms set out in this policy. This policy should be read together with our Terms & Conditions and our Refund & Returns Policy.
We deliver throughout the Republic of South Africa. Our operations are based in Secunda, Mpumalanga.
We do not currently deliver outside South Africa. If you require delivery to a neighbouring country, please contact us so that we can quote separately.
Deliveries to remote or outlying areas may take longer and may attract an additional surcharge. Where this applies, the surcharge will be shown at checkout before you pay.
Orders are processed on business days only, being Monday to Friday, excluding South African public holidays.
If an item you have ordered is out of stock, we will contact you within 1 business day to advise you of the expected lead time and to offer you the choice of waiting, substituting the item, or cancelling that item for a full refund.
Delivery timeframes below are estimates calculated from the date of dispatch, not from the date the order is placed. They are not guaranteed, as final delivery is carried out by third-party couriers.
PPE, workwear, safety footwear and related items are delivered by national courier.
Many of the chemicals we supply are classified as dangerous goods and are subject to specific legal requirements governing their packaging, handling and transport. They cannot be sent by ordinary parcel courier.
Chemical orders are therefore fulfilled by collection from our premises or by specialised transport arranged on a per-order basis. Where specialised transport is required, we will confirm the delivery arrangement and any additional cost with you before your order is dispatched.
All chemicals are supplied in sealed, correctly labelled containers, accompanied by the applicable Safety Data Sheet (SDS). It is the responsibility of the purchaser to ensure that the products ordered are handled, stored and used in accordance with that documentation and with all applicable health and safety legislation.
You may choose to collect your order from our premises in Secunda, Mpumalanga at no delivery charge. If you select collection at checkout, we will notify you by email or telephone once your order is ready.
Collections take place during business hours, Monday to Friday. Please bring your order number and a form of identification. Orders not collected within 14 days of being made ready may be cancelled and refunded, less any applicable restocking or handling costs.
Delivery charges are calculated at checkout based on the total weight of your order and the delivery destination. The exact amount will be displayed to you before you confirm payment, so there are no unexpected charges after the fact.
Bulk orders, pallet consignments and dangerous goods consignments are quoted individually. If your order requires an individual delivery quotation, we will contact you before dispatch.
Once your order has been dispatched, we will send you a confirmation email containing your tracking details, where the courier provides them. If you have not received tracking information within 2 business days of your dispatch confirmation, please contact us.
Someone must be available at the delivery address during business hours to receive and sign for the order. We are unable to leave goods unattended.
Please inspect your order on delivery. If any item is visibly damaged, short-delivered or incorrect:
Claims for goods damaged in transit that are reported after 48 hours may not be accepted by the courier and may not be able to be honoured. Your rights in respect of defective goods under the Consumer Protection Act are not affected by this clause and are set out in our Refund & Returns Policy.
If a delivery cannot be completed because nobody was available to receive it, or because the delivery address supplied was incomplete or incorrect, the courier will ordinarily attempt redelivery. A second failed attempt may result in the goods being returned to us, and a further delivery charge may be payable to send the order out again.
We are not liable for delays caused by events outside our reasonable control, including courier delays, adverse weather, industrial action, load shedding, road closures or acts of government. Where a delay occurs, we will keep you informed and work with the courier to resolve it as quickly as possible.
Please check your delivery address carefully before completing checkout. We are not responsible for orders delivered to an incorrect address supplied by you. If you notice an error, contact us immediately — if the order has not yet been dispatched, we will correct it at no charge.
Risk in the goods passes to you on delivery, or on collection where you have chosen to collect. Ownership of the goods remains with Mahumbane Consulting until payment has been received in full.
If you have any questions about this Shipping Policy or about a specific order, please contact us: